John Hill Estates — Privacy Policy
Last updated: 29 July 2026
John Hill Estates ("JHE," "we," "us," or "our") respects your privacy and is committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act, 4 of 2013 ("POPIA").
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have regarding your information.
1. Who We Are
John Hill Estates is a property development and sales business operating in Pretoria, Gauteng, South Africa.
Contact details:
Email: [email protected]
Phone: 083 268 6470
Website: jhe.vantkeyai.com
For any questions about this Privacy Policy or how your information is handled, please contact us using the details above.
Information Officer: Ben Du Plessis Email: [email protected]
2. What Information We Collect
When you submit an enquiry through our website, WhatsApp, phone, or in person, we may collect:
Full name
Phone number / WhatsApp number
Email address
The development(s) you're interested in
Your indicative budget range
Whether you are a first-time buyer, investor, parent buying for a child, or upgrading/relocating
Any additional information you choose to share with us (e.g. in follow-up conversations)
We do not knowingly collect information from children without the consent of a parent or legal guardian.
3. Why We Collect Your Information
We collect and use your personal information to:
Respond to your property enquiry
Share relevant development details, brochures, and viewing information
Contact you about developments that match your stated interests and budget
Improve our marketing and communication with prospective buyers
Comply with legal or regulatory obligations, where applicable
Providing this information is voluntary. However, if you do not provide it, we may be unable to respond to your enquiry or assist you with viewing or purchasing a property.
4. How We Use Third-Party Service Providers
To manage our enquiries, communications, and marketing, we use third-party service providers, including but not limited to:
GoHighLevel (GHL) — our customer relationship management (CRM) and communications platform, used to store enquiry details and manage follow-up communication (SMS, WhatsApp, email).
Vantkey AI (PTY) LTD — our marketing and automation partner, who assists in managing our social media, CRM, and marketing systems on our behalf.
These providers act as operators on our behalf and are only permitted to process your information for the purposes outlined in this policy, under appropriate confidentiality and security obligations.
Some of these service providers may store or process data outside South Africa. Where this occurs, we take reasonable steps to ensure your information continues to receive an adequate level of protection consistent with POPIA.
5. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure. Access to your information is limited to those who need it to fulfil the purposes described above.
6. How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. If you ask us to stop contacting you, we will cease active marketing communications but may retain a record of that request for compliance purposes.
7. Your Rights
Under POPIA, you have the right to:
Access the personal information we hold about you
Request correction or updating of inaccurate or outdated information
Object to the processing of your personal information
Request deletion of your personal information, where applicable
Withdraw consent to direct marketing communications at any time
To exercise any of these rights, please contact us using the details in Section 1.
8. Right to Lodge a Complaint
If you believe your personal information has been processed unlawfully or you are unhappy with how we have handled your information, you have the right to lodge a complaint with:
The Information Regulator (South Africa) Website: justice.gov.za/inforeg
We would appreciate the opportunity to resolve any concerns directly first — please reach out to us using the contact details above.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect the most recent revision.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Email: [email protected] Phone: 083 268 6470